Refund and cancellation policy

1. What this policy covers

Copio has three plans: Free at ₹0, Pro at ₹99 a month or ₹799 a year with a one-week trial, and Lifetime at ₹2,999 as a single payment, available on Mac and web billing only. Prices include the taxes shown on the invoice.

This policy covers payments you make to Big Helpers through Razorpay on Mac and on the web. It also tells you where to go for a purchase billed by Google Play or the App Store, which Big Helpers cannot refund itself. It applies to whichever price and plan were shown to you before you paid.

The current internal beta does not sell anything and collects no payment details. This policy takes effect the day billing opens, and the pricing page will say so.

2. The trial

The Pro trial lasts one week, needs no payment method and is never charged. When it ends the account moves to Free by itself. There is nothing to cancel and nothing to refund.

Nothing is deleted when an account moves to Free. Free covers sync for up to 500 live server clips; clips beyond that limit stop syncing but stay in the encrypted vault on the devices that already hold them.

3. Cancelling on Mac and web

A Mac or web cancellation is a request to us, and we action it within 2 working days. On the web, sign in at copioapp.com/app, open Settings, then Cancel subscription next to your plan, which opens Privacy and legal, then Raise a grievance with the subject "Cancel my subscription"; send it and we do the rest. On Mac, raise the same grievance from Settings, then Privacy and legal. You can also email admin@bighelpers.in with the subject "Cancel my subscription" from the address on your account. We confirm by email when it is done. If you pay by UPI AutoPay you can also cancel the mandate from your UPI app; we honour that immediately.

• Your request date is your cancellation date. A debit taken after it is refunded in full under section 4.
• Pro stays on until the end of the period you have already paid for. After that the account moves to Free.
• Your bank notifies you before every UPI AutoPay debit, as the mandate rules require. A debit you did not expect is covered by section 4.
• A Lifetime purchase has no renewal and nothing to cancel.

4. When Big Helpers refunds a Mac or web payment

We refund the whole payment, to the payment method you used, through Razorpay, in each of these cases:

• Change of mind within 14 days. Your first payment for Pro monthly, Pro yearly or Lifetime, if you ask within 14 days of the payment date. Pro ends when the refund is issued.
• Duplicate charge. Two payments taken for the same plan and period.
• Charge after cancellation. A debit taken after you cancelled in Copio or at your UPI app.
• Service not delivered. A renewal for a period in which sync was unavailable for most of that period because of a fault on our side.
• Where the law requires it. Nothing here removes a right you have under Indian consumer law.

We do not refund the unused part of a period you cancel after the 14-day window, a renewal you could have cancelled before it was taken, or a payment on an account we closed for abuse under the terms. Refunds are issued within 7 working days of our decision and usually reach your bank or UPI app within a further 7 working days; the last step is in your bank's hands.

5. Purchases through Google Play

On Android, Pro is billed by Google Play Billing, not by Big Helpers. Manage or cancel it from the Subscriptions section of the Play Store app on your phone. Refunds for a Play purchase are requested from Google and decided under Google Play's refund policy. Copio cannot issue, speed up or block a Play refund. Lifetime is not offered on Google Play.

6. Purchases through the App Store

On iPhone and iPad, Pro is billed by Apple through in-app purchase. Manage or cancel it from Subscriptions in the Settings app under your Apple Account. Refunds for an App Store purchase are requested from Apple through its Report a Problem page and decided by Apple. Copio cannot issue or block an Apple refund. Lifetime is not offered on the App Store.

7. How to ask for a refund

1. Email admin@bighelpers.in with the subject "Copio refund" from the email address on the account, or use Settings, then Privacy and legal, then Raise a grievance inside the app.
2. Include the Razorpay payment or order reference from your invoice and the reason.
3. We acknowledge within 2 working days and decide within 7 working days. If we refuse, we say why, and you can escalate under section 9.

Never send card, bank or UPI credentials, your password or your recovery key. Copio never holds your card or bank details, so we never need them to refund you.

8. Erasing your account

Ask for any refund before you erase your account, so we can match the payment to you. Erasing a Copio account does not cancel a subscription billed by Apple or Google; cancel it at the store as well. For Mac and web, send the cancellation request described in section 3, or cancel the mandate from your UPI app, before erasure; an erased account cannot raise a grievance from Settings. See Delete your Copio account.

9. Complaints and contact

Refund complaints go to the Grievance Officer:

Grievance Officer, Big Helpers
shrawan@bighelpers.in

Every grievance is acknowledged within 2 working days and resolved within 30 days. If you are not satisfied, or receive no response in that time, you may approach the Data Protection Board of India under section 13(3) of the Digital Personal Data Protection Act, 2023. Never send your password, recovery key, backup passphrase, device PIN, access token or clipboard content by email. We will never ask for them.

We will update the date at the top before a material change. The Hindi version of this policy is at copioapp.com/refund-hi.html. If the two versions differ, the English version governs.